Vital Questions You Must Ask Before Documenting Anything
Nine Secrets Revealed by Terry Marsh
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At the very top of the list – look for the effects on your bottom line! Just how much will you increase your profits by envisioning, then implementing, an outstanding strategy to create and maintain clear, concise, cost-effective technical documentation and business literature, thus bringing about a visible increase in your sales or a significant reduction in costs?
Won’t your faithful customers, warm prospects, loyal management and staff feel impressed by the crisp copy and lucid diagrams in your new or updated documentation? Embrace them all by satisfying their hunger for information.
We are all affected, to an increasing extent, by burgeoning legal and regulatory requirements. Can you afford to take the risk of non-compliance? Think about the technical documentation or business literature you need to create or maintain to satisfy these requirements.
Writing coherent technical documentation and business literature is specialized work – do you have all the resources you need in-house to make a good job of it? Consider whether you have the right people with the right skills and experience, who also have enough time to complete the task within a reasonable time frame and to satisfactory quality standards. Lighten the load on your shoulders by handing your documentation tasks over to documentation professionals.
Won’t your staff will be that much happier and therefore that much more productive, if they have up-to-date, clear, concise, cost-effective technical documentation or business literature to work with? You know that poor or non-existent documentation can cause major problems, such as expensive mistakes being made, customers being lost, health and safety or security being compromised, staff morale being undermined and so on.
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